Household bin collection
What is my recycling and waste collection day?
You can use the search facility below to find out the day of your recycling and waste collection, the type of recycling service you receive and to view your collection calendar. Please note: in some areas, we may collect your waste at a different time of day to your recycling.
How does the collection service work?
- We collect your black sack rubbish on a weekly basis
- We collect your green wheeled bin recycling on a fortnightly basis
- We collect a wide variety of items for recycling - for further details visit the What can I recycle page
- We provide clear plastic sacks where wheeled bins are not appropriate. For more information see our wheeled bin exemption policy to the right
- We collect from the boundary of your property nearest the public highway. Please do not place refuse or recycling on public footpaths or highways as this can cause an obstruction
- You should place your refuse and recycling out by 6.30am on the day of your collection
Do recycling and waste collections take place on bank holidays?
Yes, all recycling and waste collections take place as normal on bank holidays, with the exception of Christmas Day, Boxing Day and New Year's Day.
How do I get reminded about my collection day?
If you forget your collection day, why not take advantage of our
free text messaging service. All you need to do is text
"hcrecycle", your postcode and first line of your address to 80800
and you will receive a text the evening before your recycling is
due to be collected.
I have moved into a new build property, what is my recycling and waste collection day?
The postcode search may not display recycling and waste collection information for new housing developments.
Instead, view the New development waste collections (PDF document).
If your address is not listed in the document, we may not have been notified about the new build property. Please provide your name, address and any specific location details to help the collection crew find your property, to us at:
The waste management team will then look into the service available in your area and notify you of your collection day.
How do I report a missed rubbish or recycling collection?
If the crew has placed an information label/sticker on your refuse or recycling please follow the advice.
To report a missed collection please provide your name and address to us at:
If your missed collection is logged with our contractor, FOCSA, before 1pm, it will be collected that day by 6pm. If your missed collection is logged with our contractor, FOCSA, after 1pm, it will be collected the following day.
How do I report a spillage following a refuse and recycling collection?
Collection crews will remove spillages and loose rubbish found at the collection point.
To report a spillage please provide the location details to us at:
What if I run out of black refuse sacks?
We provide one black sack per household, per week. This will be by the delivery of one roll of 52 black sacks made during July to the end of October each year. If you run out please buy your own sacks and place these out for collection.
How do I order more recycling sacks?
If your property is not suitable for a recycling bin, we instead provide two recycling sacks per household per week. We deliver two rolls of 52 clear sacks during mid July to the end of October each year.
If you use all of your recycling sacks before your next delivery we will issue a roll of 13 recycling sacks, please contact us:
What size are the recycling bins?
Standard bin
- 240 litres (52.8 gallons)
- Height: 1100 mm or 3' 7"
- Width: 585 mm or 2'
- Depth: 740 mm or 2' 6"
- Capacity: equivalent to 3-4 sacks
Optional smaller bin
- 120 litres (26.4 gallons)
- Height: 1005 mm or 3' 5"
- Width: 505 mm or 1' 7"
- Depth: 550 mm 1' 10"
- Capacity: 2 sacks
Can I order an additional recycling bin?
No, we are unable to provide an additional recycling bin. However, if you would like a larger bin, please provide your name and address to us at:
Can I order a different sized recycling bin?
Standard recycling bin
All properties receive the standard 240 litre recycling bin. If you regularly have too much for your bin please contact us.
120 litre recycling bin
We will provide a smaller 120 litre recycling bin, as an alternative to the standard 240 litre bin, where it is agreed as needed due to welfare reasons.
Contact details
Won't my recycling bin smell if left uncollected for two weeks?
No, your recycling bin should not smell because your bin should
only contain 'dry' recyclable items, as listed on the What can I recycle page.
Plastic bottles and containers, food tins, drinks cans and glass
jars should be washed out before placing in the bin.
How do I report that my recycling bin has not been returned to my property?
The recycling collection crew should return all bins to the point of collection.
If your bin has not been returned please provide your name and address to us at:
If your call is logged before 1pm, the crew will rectify that day before 6pm. If your call is logged after 1pm, the crew will rectify this the following day.
How do I report that my recycling bin is lost or stolen?
All recycling bins are the responsibility of the council. If your bin is lost or stolen the council will replace it at no cost to you but the matter will be investigated as it will be classed as theft of council property.
We provided an identification sticker for you to place on your bin. Your bin should be placed on the boundary of your property and not on the footpath or road. It is your responsibility to take your bin in as soon after collection as possible.
Have you checked to see if your bin is in your neighbour's garden by mistake?
If you still cannot locate the bin, please provide your name, address and where the bin was when it went missing to:
How do I report damage to my recycling bin?
All recycling bins are the responsibility of the council. If your bin is damaged we will replace it at no cost to you but the matter will be investigated as it will be classed as vandalism of council property.
To report a damaged bin, please provide your name, address and details of the damage to us at:
How do I report an abandoned recycling bin?
All bins should be stored within the boundary of the property. However, if:
- a bin has been on a footpath or road for more than one week
- is causing an obstruction
- the bin is being stored on a footpath
please contact us with the location details at:
How do I report damage to my property by the recycling and waste collection vehicle or crew?
To report damage to your property by the recycling and waste collection crew, please provide your name and address to us at:
How do I report excessive noise from the recycling and waste collection crew?
The collection crews carry out their work between 6.30am and 6pm. They try to cause the lease disturbance and nuisance but due to the nature of the collections some noise is inevitable.
The collection routes are arranged so that all properties receive their service in a quick and efficient way and we, therefore, cannot change the order of collections.
How do I report that the lid on my recycling bin does not close properly?
During the storage and transportation of the recycling bins the
lids are left open, therefore, they can become a little out of
shape. Please leave the lid closed and it will settle back into a
closed position within about a week.