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We collect two kinds of information from visitors to our website:

• feedback (through our website feedback forms and calls to our customer service centres).
• site usage information from log files and web analytics applications.

Cookies are pieces of data created when you visit a website. This website uses session and  persistent cookies to collect information to help us improve our online services and content. For example, they enable us to see the popular links from a web page and the most common routes through our site so we can amend and update content as necessary.

What do they contain?

Unique session information, such as the last page visited. This cookie does not contain any personal information about you, and does not hold any information about which sites you visited before our website. Additionally, this cookie does not track visitor behaviour across multiple web sites.

When are they created?

When any internet browser first goes to the website.

When do they expire?

Session Cookies expire when the session ends, for example when you close the browser or logout. Persistent Cookies remain on your computer until the expiry is reached. This may be months or years. You may delete all stored cookies at any time via your web browser.

How are they used?

They enable us to gain a better understanding of what content visitors are interested in and how effective the site is at delivering that content. They enable us to track visitor usage patterns for the website but do not contain personal identifiable information. For example, we could use them to see that 10 pages looked at over 3 days represent usage by 2 different visitors.

Herefordshire Council

The local authority (Herefordshire Council) uses information about children for whom it provides services, to enable it to carry out specific functions for which it is responsible, such as the assessment of any special educational needs the child may have. They also use the information to derive statistics to inform decisions on for example the funding of schools, and to assess the performance of schools and set targets for them. The statistics are used in such a way that individual children cannot be identified from them. Herefordshire Council use information about their school workforce for research and statistical purposes, and to evaluate and develop education policy and strategies. The statistics are used in such a way that individual staff cannot be identified from them. They may also use it to support and monitor schools regarding sickness and recruitment of staff.

Herefordshire Council pass pupil data to certain service providers, as the law allows. 

Herefordshire Primary Care Trust

Herefordshire Primary Care Trust (PCT) use information about pupils for research and statistical purposes, to monitor the performance of local health services and to evaluate and develop them. The statistics are used in such a way that individual pupils cannot be identified from them. Information on the height and weight of individual pupils may, however, be provided to the child and its parents and this will require the PCTs to maintain details of pupils' names for this purpose for a period designated by the Department of Health following the weighing and measuring process. PCTs may also provide individual schools and local authorities with aggregate information on pupils' height and weight.

Connexions

Herefordshire Connexions is the local branch of the government's support service for all young people aged 13 to 19 in England.

Information passed onto Connexions Herefordshire includes the name and address of the pupil and parent, and any further information relevant to the Connexions services' role. However parents, or the pupils themselves if aged 16 or over, can ask that no information beyond name and address (for pupil and parent) be passed on to Connexions. If as a parent, or as a pupil aged 16 or over, you wish to opt-out and do not want Connexions to receive from the school information beyond name and address, then please contact the school. Herefordshire Council may supply information which they have about children to Connexions services providers, but will not pass on any information they have received from the school if parents (or the children themselves if aged 16 or over) have notified the school that Connexions should not receive information beyond name and address.