How do I pay my council tax?
There are various ways you can pay your council tax.
Pay by direct debit
The easiest way to pay your council tax is by direct debit. You have a choice of four payment dates: 1st, 10th, 15th and 26th of the month and you can pay over 10 months or over 12 months.
Set up and pay your council tax by direct debit
Select council tax once you have activated your account online. You will need your eight digit reference number. This can be found underneath the barcode on your bill.
Once it is set up, payments are taken automatically from your bank account. This is the cheapest collection method and helps to reduce the cost of administering the council tax. There is no need to renew your direct debit instruction each year after it has been set up.
If the amounts to be paid or the payment dates change, we will notify you 10 working days in advance of your account being debited or as otherwise agreed.
Other ways to set up a direct debit
Download a direct debit instruction
We will tell you in advance if there are changes to your monthly payments, and you can cancel your direct debit at any time.
If we make a mistake, we guarantee an immediate refund on any payment which breaks the direct debit guarantee.
Pay over 10 instalments
When we issue an annual bill to you in March, you can pay your council tax in ten monthly instalments over the financial year, which runs from 1 April to 31 March. Instalments are due on the 10th of each month, unless you pay by direct debit where a choice of payment dates is offered (see below) or if you pay over 12 instalments (also see below).
If you move house, the number of instalments on your new bill will reflect the full months left in the financial year less one.
If you pay late, we will remind you about your bill. If you repeatedly fail to pay on time, we may stop your right to pay by instalments.
Pay over 12 instalments
You can now opt to pay your Council Tax over 12 instalments from April to March. Applications to pay by 12 instalments must be received by the 5th April 2013. Depending on when applications are received, payments (other than direct debit) will be due on the 15th or the 26th of the month. However, if you pay by direct debit you have a choice of 4 payment dates. Please apply in writing to the Tax and Rates Section, Herefordshire Council, P.O. Box 224, Hereford HR1 2XW or by email to email@example.com.
Cancel a direct debit
To cancel your direct debit, please use the contact details above or use our online form and select council tax under Nature of enquiry.
Contact us - online form
Pay online using a debit card
You can use your debit card to pay with our online payments service.
Pay by telephone using a debit card
You can pay us at any time on our 24-hour payment line, by calling Allpay on 0844 557 8321. Please quote the 19-digit number on the front of your bill – it is beneath the bar code.
Pay at the Post Office
You can pay at any Post Office free of charge. Find your nearest Post Office.
Please take your bill with you, so that the Post Office can scan the barcode.
Pay with PayPoint
You can pay free of charge anywhere that you see the PayPoint sign. Please take your bill with you, so that they can scan the barcode.