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Contact customer services

This page details information about the range of services provided by Herefordshire Council and its partners and how to access them.

Contact us online

Many of our services, including making a customer service enquiry, reporting a fault or problem and making a payment, are available online 24 hours a day.

View the full list of our online services

If you can't see the service or team you need

Please use our online form to contact us

Contact us by phone

Phone lines open

  • Monday, Tuesday, Wednesday, Friday 9am to 4.15pm
  • Thursday 9am to 4pm
  • Closed weekends and bank holidays

Contact telephone numbers

  • Council Tax: 01432 260360
  • Highways: 01432 261800
  • Waste management bin collections and recycling: 01432 260051
  • Homepoint: 01432 260300
  • Planning: 01432 260386
  • Benefits: 01432 260333
  • Environmental health: 01432 261761
  • Trading standards: Businesses 01432 261761 or members of public 03454 04 05 06 (Citizens Advice consumer service telephone line open 9am to 5pm Monday to Friday)
  • Payments line: 0844 557 8321. Please quote the 19-digit number on the front of your bill – it is located beneath the bar code (telephone line open 24 hours a day, 7 days a week)

Visit us

For location, opening times and accessibility of your local customer centre, please choose from the list below:

Emergency out of hours telephone numbers

  • Adult social care: 0330 1239309
  • Children's social care: 01905 768020
  • Civil emergencies: 01432 260000
  • Herefordshire Housing repairs: 01432 352555
  • Highways: 01432 261800
  • Homelessness, housing harassment or eviction: 01432 260000

Postal address

Council services are located in different buildings throughout Hereford and the market towns. Their postal addresses are listed on their pages on this website. The council's main postal address is:

Herefordshire Council
Plough Lane 
HR4 0LE 

Social media

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Citizen contact - customer service standards

To see how we work with you to deliver services and resolve issues visit the citizen contact - customer service standards page.

A to Z of services