Skip to main content

Housing and public health

Private housing accounts for more than 80,300 properties across Herefordshire, providing accommodation for over 178,000 people.

Everyone in Herefordshire should have the opportunity to live in a safe and healthy home. We work with private landlords, tenants and home owners to improve the quality of people's homes.

We provide licences and accreditation for landlords and, if necessary, we can require repair or carry out improvements to residential property so that they meet minimum housing standards.

Responsibilities of landlords and tenants

In general, it is the owner's responsibility to maintain the property and to carry out repairs.

Tenants have a responsibility to:

  • Treat the property with respect
  • Report any hazards and necessary repairs to their landlord
  • Co-operate with any reasonable request by the landlord to gain access to carry out repairs

Repairs and maintenance to a property

When repairs or maintenance are required, tenants should always contact the landlord in the first instance.

If a landlord ignores a tenant's request or refuses to carry out necessary repairs, we may be able to offer help and advice. An officer will discuss the details or arrange to visit. Where unacceptable hazards exist in the premises, the officer will contact the landlord to discuss the condition and the options available.

Enforcement procedures are available where informal action is unsuccessful or inappropriate.

Contact us

  • Telephone: 01432 261761 (Please note - All calls are dealt with my our contact centre staff and be allocated to an officer who will take action on the service request between 1 to 5 working days.)
  • Email:
  • Online: Contact us form
  • Postal address: Environmental Health and Trading Standards, Herefordshire Council, 8 St Owen Street, Hereford HR1 2PJ

A to Z of services