Skip to main content

Private sector housing service

Private housing accounts for more than 80,300 properties across Herefordshire, providing accommodation for over 178,000 people.

Everyone in Herefordshire should have the opportunity to live in a safe and healthy home. We work with private landlords, tenants and home owners to improve the quality of private sector housing. We provide licences and accreditation for landlords. If necessary, we can require repair or improvements to residential property so that they meet housing standards.

We provide:

  • Advice and information to homeowners, landlords, and tenants
  • Assistance for vulnerable homeowners to repair, adapt and improve their homes
  • A handyperson service for small repairs and adaptations
  • Help for disabled people who want to live in their own home
  • Periodic assessments of housing stock in the county
  • Home energy advice, guidance and support
  • Training and consultation opportunities for landlords, agents, and other housing professionals

In general, it is the owner's responsibility to maintain property and to carry out repairs. Tenants have a responsibility to treat the property with respect, to report any hazards and necessary repairs to their landlord, and to co-operate with any reasonable request by the landlord to gain access to carry out repairs.

When repairs or maintenance are required, tenants should always contact the landlord in the first instance. If a landlord ignores a tenant's request or refuses to carry out necessary repairs, we may be able to offer help and advice. An officer will discuss the details or arrange to visit. Where unacceptable hazards exist in the premises, the officer will contact the landlord to discuss the condition and the options available. Enforcement procedures are available where informal action is unsuccessful or inappropriate.

Contact us

  • Telephone: 01432 260500
  • Online: Contact us form
  • Address: Private Sector Housing, Herefordshire Council, 84 Whitecross Road, Hereford HR4 0DH